Terms and Conditions
Last updated: 6 January 2026
These Terms & Conditions govern all services provided by My Driver Noosa. By confirming a booking, you acknowledge and agree to the following terms.
1. Bookings & Confirmation
All bookings must be confirmed in advance and are valid only once written confirmation has been issued via email or SMS.
Full payment is required at the time of booking to secure availability. Unpaid bookings may be released without notice, particularly during peak periods.
Bookings are scheduled based on the details provided at the time of reservation, including date, time, pickup location and passenger numbers.
2. Services Offered
My Driver Noosa provides:
- Point-to-point private transfers
- Chauffeur services (time-based)
- Domestic and international airport transfers
- Event, wedding, and special-occasion transport
Each service type is structured and priced differently to reflect the level of flexibility, availability, and exclusivity provided.
3. Pricing & Operating Periods
All prices are quoted in Australian Dollars (AUD) and are inclusive of GST unless otherwise stated.
Standard Operating Hours
7:00am – 7:00pm
Extended Hours
Services scheduled outside standard hours may incur an extended-hours allocation. Any applicable rate will be quoted prior to confirmation.
Queensland Public Holidays
Public holiday rates may apply and will be confirmed before booking.
Festive & Peak Travel Periods
Adjusted rates may apply during high-demand periods including (but not limited to):
• Christmas Eve, Christmas Day & Boxing Day
• New Year’s Eve, New Year’s Day & 2 January
• Good Friday to Easter Monday (inclusive)
All peak pricing is confirmed in advance.
4. Private Chauffeur Services — Hourly Hire
Private chauffeur services are available by advance booking, subject to availability.
- Hourly rate: $150 per hour, with a minimum two-hour booking ($300).
- Included travel: 30 kilometres per booked hour, calculated across the total booking duration.
- Additional distance: $2 per kilometre beyond the included allowance.
- Additional time: $75 per 30 minutes, subject to availability.
- Waiting time: Included within the confirmed hourly booking duration.
Booking time and included kilometres are calculated from the agreed pickup location to the final drop-off.
Extended journeys, including Brisbane and regional destinations, are individually quoted.
Any applicable additional charges, including travel outside our standard service area, will be confirmed in advance.
All prices include GST. Bookings are subject to the agreed itinerary, confirmed quotation and applicable cancellation conditions.
5. Point-to-Point Transfers
Point-to-point transfers are fixed, one-way journeys with:
• One pickup
• One direct drop-off
• Confirmed pickup time
Waiting time and return flexibility are not included unless pre-arranged.
6. Airport Transfers & Waiting Time
All airport transfers include real-time flight monitoring.
Complimentary Waiting Time
• Hotel / private address: 10 minutes
• Domestic arrivals: 30 minutes from actual landing
• International arrivals: 60 minutes from actual landing
Where practical, additional waiting time may be accommodated. Charges may apply in accordance with Section 7 and will be communicated where possible.
7. Additional Waiting Time
For airport and point-to-point transfers, waiting time beyond the complimentary allowance is charged at $60 per 30-minute block (including GST).
Any portion of a 30-minute block is charged as a full block.
For hourly chauffeur services, waiting time is included within the confirmed booking duration. Any extension beyond the booked duration is subject to availability and charged in accordance with Section 4.
8. Additional Stops
Stops may be accommodated by prior arrangement and subject to availability.
Brief en-route stops (5–10 minutes) may be accommodated where practical.
Extended stops, detours or off-route requests will incur a 30-minute time allocation unless otherwise agreed.
Additional stops during hourly chauffeur bookings are included within the agreed booking duration and kilometre allowance.
9. Amendments & Booking Accuracy
Changes should be advised as early as possible.
Amendments within 24 hours of travel are subject to availability and may incur additional charges.
My Driver Noosa is not responsible for incorrect booking details supplied by the guest.
10. Cancellations & No-Shows
- More than 48 hours’ notice: Full refund
- 24–48 hours’ notice: 50% cancellation fee
- Less than 24 hours’ notice: 100% charge
- No-show: 100% charge
A no-show occurs when a passenger is not present at the confirmed pickup time without notice.
Third-party processing fees may be deducted from refunds.
11. Delays & External Factors
My Driver Noosa is not liable for delays caused by circumstances beyond reasonable control, including traffic incidents, weather events, road closures or airline disruptions.
Guests must notify us promptly of extended delays (e.g., customs or baggage issues). Failure to do so may result in a no-show charge.
Where required, trusted third-party providers may be engaged to ensure service continuity.
Where delays or disruptions occur outside our reasonable control, My Driver Noosa will make every reasonable effort to minimise inconvenience and keep guests informed.
12. Service Continuity
If the scheduled chauffeur becomes unavailable due to unforeseen circumstances, My Driver Noosa may provide a suitably licensed and professional replacement chauffeur to ensure continuity of service.
If no suitable replacement is available, a full refund will be issued.
13. Child Seats & Legal Compliance
Child seats may be provided upon request and subject to availability.
• $10 per child restraint, per journey
• Australian Standard compliant
• Installed in accordance with manufacturer guidelines
My Driver Noosa reserves the right to refuse carriage where appropriate child restraints are not available or cannot be safely installed.
14. Vehicle Care & Conduct
To maintain vehicle standards:
• Smoking is prohibited
• Food and beverages (other than bottled water) are not permitted
• Cleaning or repair costs resulting from damage or excessive mess may be charged
15. Luggage & Personal Property
Drivers assist with luggage; however, My Driver Noosa is not liable for loss or damage to personal items left in the vehicle.
Standard allowance:
• Each booking includes a standard luggage allowance of one suitcase and one personal item per passenger unless otherwise agreed at the time of booking.
Recovered lost property may incur a return fee.
16. Acceptance of Terms
By confirming a booking, guests acknowledge and accept these Terms & Conditions.
Thank you for choosing My Driver Noosa.
