Terms and Conditions

Your booking is subject to the terms and conditions stated below.

By confirming your Booking, you accept that these terms & conditions will apply.

  • All prices are in Australian dollars and inclusive of GST

  • A 25% surcharge applies to bookings between 7:00 PM and 7:00 AM, as well as on Queensland public holidays and last-minute calls (under 24 hrs)

  • A 50% surcharge applies on Christmas Day and New Year’s Day

Booking & Payment Policy

  • All reservations must be fully prepaid in advance via Credit Card, PayID, Direct Deposit, or Cash.

  • Bookings must be confirmed in advance via email or our website. You will receive a confirmation via email or SMS once your booking is accepted.

  • If paying via PayID or Direct Deposit, please email your payment receipt to bookings@mydrivernoosa.com.au.

  • A booking is only valid once confirmed by us in writing (email or SMS).

  • If you have made a booking and do not receive confirmation within 24 hours, please contact us immediately. Unconfirmed bookings are not valid.

Booking Details & Changes

  • Your confirmed booking will be scheduled according to the details provided at the time of booking, including pickup date, time, and number of passengers.

  • Any changes made within 24 hours of travel are strictly subject to availability, and additional charges may apply.

  • MyDriverNoosa is not responsible for any errors or omissions in the booking details provided by the customer.

  • Full payment is required at the time of booking to secure your reservation.

Payment Methods & Fees

  • Visa / MasterCard: Accepted with a 2.25% service fee

  • American Express: Accepted with a 5% service fee

  • PayID, Direct Deposit, or Cash: No service fees apply

Waiting Charges

We offer generous complimentary waiting times to ensure a smooth and stress-free experience. Charges only apply when delays exceed these allowances.

Complimentary Waiting Time:

  • Hotel / Private Address:
    • First 10 minutes included
    • After 10 minutes, a $25 fee (incl. GST) applies per 15-minute increment

  • International Airport Terminals:
    • First 60 minutes from flight landing included
    • After 60 minutes, a $25 fee (incl. GST) applies per 15-minute increment

  • Domestic Airport Terminals:
    • First 30 minutes from flight landing included
    • After 30 minutes, a $25 fee (incl. GST) applies per 15-minute increment

Important Notes:

  • We actively monitor all arriving flights via our flight tracking system. No waiting fees will apply if your flight is delayed.

  • Additional stops (e.g. Coles, Dan Murphy, etc.) requested during the transfer will incur a $25 fee per 15-minute increment (incl. GST).

  • Waiting charges will be automatically applied using your original method of payment.

Cancellation Policy & Changes to Confirmed Bookings

We understand that travel plans can change. To manage your booking effectively and fairly, please review our cancellation and modification policy below:

How to Cancel or Modify a Booking

  • All cancellations or changes must be submitted via email or text and must include your full name, date, and time of the booking.

  • Please follow up with a phone call to confirm that we have received your request.

Cancellation Fees

Notice Period Before Scheduled Transfer Cancellation Fee
More than 48–72 hours No fee (credit card charges non-refundable)
Between 48–24 hours 50% of the total fare (excluding credit card fees)
Less than 24 hours / No-show 100% of the total fare

  • “No-shows” (when the passenger is not present at the agreed time and location) will be charged 100% of the total quoted price.

Amendments to Confirmed Bookings

  • We will do our best to accommodate any changes to confirmed bookings; however, we cannot guarantee availability, particularly for last-minute changes.

  • All changes are subject to availability and may incur additional fees.

Minimum Notice Period for Cancellations

  • Private Transfers: 48–72 hours

  • Airport Transfers: 48–72 hours

  • Chauffeur Drives: 72 hours

Disruptions or Delays

At MyDriverNoosa, we strive to provide seamless and reliable service. However, certain situations may arise that are beyond our control. Please read the following important information regarding disruptions and delays:

Passenger Responsibility

  • If you experience any delays or disruptions (e.g. delayed baggage, customs clearance, or flight changes), it is the passenger’s responsibility to promptly contact MyDriverNoosa.

  • Failure to do so may result in no-show or non-arrival charges, which will be applied in accordance with our cancellation policy.

Itinerary Adjustments

  • MyDriverNoosa reserves the right to amend or adjust the itinerary if necessary to ensure service continuity.

  • No refunds will be issued in the event of missed connections due to delays or disruptions.

Liability for Unforeseen Circumstances

  • We do not accept responsibility for unforeseen circumstances beyond our control, including but not limited to:

    • Traffic delays

    • Vehicle breakdowns

    • Flight delays

    • Road closures

  • We highly recommend travel insurance to help minimise any inconvenience or financial loss.

Third-Party Assistance

  • MyDriverNoosa may, when required, engage the services of other reputable transportation providers to assist with your transfer.

  • Likewise, we may assist other trusted providers with their services when necessary.

Food, Beverage & Smoking Policy

To maintain a clean and comfortable environment for all our passengers:

  • Consumption of food or beverages (other than bottled water) is strictly prohibited inside the vehicle.

  • Smoking is not permitted by law in any of our vehicles.

We appreciate your cooperation in helping us keep our vehicles pristine for every guest.

Luggage Policy

At MyDriverNoosa, we aim to make your journey smooth and comfortable. Please review our luggage policy below:

  • Our drivers are happy to assist with loading and unloading your luggage; however, MyDriverNoosa accepts no responsibility for any damage to or loss of personal belongings left in the vehicle.

  • Each passenger is permitted to bring:

    • One suitcase

    • One personal item (e.g. handbag, laptop bag, or small backpack)

  • If additional luggage is required, please advise us in advance to ensure suitable space is available.

  • Lost items, if found, can be returned. MyDriverNoosa reserves the right to charge a delivery fee for returning such items.

Thank you for choosing MyDriverNoosa.
For any questions or to update your reservation:
Call/Text: 0425 133 185
Email: bookings@mydrivernoosa.com.au