Terms and Conditions
Last updated: 6 January 2026
These Terms & Conditions are designed to ensure a seamless, refined, and reliable experience for all guests travelling with MyDriverNoosa. By confirming a booking, guests acknowledge and agree that the following terms apply.
1. Bookings & Confirmation
All bookings must be confirmed in advance and are only valid once written confirmation has been issued by MyDriverNoosa via email or SMS.
Full payment is required at the time of booking to secure availability. Unpaid bookings may be released, particularly during peak or high-demand periods.
Bookings are scheduled carefully based on the details provided at the time of reservation, including date, time, pickup location, and passenger numbers.
2. Services Offered
MyDriverNoosa provides the following private transport services:
- Point-to-point private transfers
- Chauffeur services (time-based)
- Domestic and international airport transfers
- Event, wedding, and special-occasion transport
Each service type is structured and priced differently to reflect the level of flexibility, availability, and exclusivity provided.
3. Pricing, After-Hours & Peak Period Services
All prices are quoted in Australian Dollars (AUD) and are inclusive of GST unless otherwise stated.
After-Hours Services
Services scheduled outside standard operating hours, including late-night or early-morning bookings, may attract an after-hours rate. Where applicable, this will be clearly quoted and confirmed in advance.
Queensland Public Holidays
Bookings scheduled on Queensland public holidays may be subject to adjusted pricing to reflect increased operating and staffing requirements. Any applicable public holiday pricing will be confirmed at the time of booking.
Festive Period Services
Bookings during peak periods such as Easter, Christmas, and New Year may attract festive period pricing due to increased demand and limited availability. These dates may include, but are not limited to:
- Christmas Eve, Christmas Day, and Boxing Day
- New Year’s Eve, New Year’s Day, and 2 January
- Easter (Good Friday through to Easter Monday, inclusive)
Festive period pricing will always be quoted and confirmed in advance.
4. Chauffeur Services (Time-Based)
Chauffeur services are booked by time, not distance. When a chauffeur booking is confirmed, the vehicle and driver are reserved exclusively for you for the duration of the booking.
- A minimum booking period applies (as confirmed at the time of booking)
- Additional time beyond the booked duration is charged in 30-minute blocks
- Guests will be advised where possible if the booking is approaching its scheduled conclusion
This structure allows guests the freedom to enjoy their time without watching the clock, while ensuring availability is managed fairly.
5. Point-to-Point Transfers
Point-to-point transfers are fixed, one-way journeys booked for a specific pickup time.
- One pickup and one direct drop-off are included
- Waiting time and flexibility are not included
- Return transfers must be booked separately, with both pickup times confirmed in advance
Point-to-point services are ideal for guests with fixed plans and set schedules.
6. Complimentary Waiting Time
To provide a smooth and stress-free experience, complimentary waiting time is included as follows:
Hotel / Private Address Pickups
- 10 minutes complimentary waiting time from the scheduled pickup time
Domestic Airport Pickups
- 30 minutes complimentary waiting time from actual flight arrival
International Airport Pickups
- 60 minutes complimentary waiting time from actual flight arrival
Flight arrivals are monitored in real time. If your flight is delayed, no waiting charges will apply during the complimentary allowance.
7. Waiting & Additional Time
Waiting time or additional service time beyond the complimentary allowance is charged in 30-minute blocks:
Transfers & Chauffeur Services: $66 per 30-minute block (incl. GST)
Any portion of a 30-minute period is charged as a full block. Applicable charges may be processed using the original payment method.
8. Additional Stops
Additional stops (such as supermarkets, bottle shops, or personal errands) may be accommodated by prior arrangement and subject to availability.
Brief stops of up to 5–10 minutes may be accommodated as a courtesy when they are en-route to the confirmed destination and do not require a significant detour.
Where a stop requires extended waiting, a detour from the direct route, or an off-route stop, a 30-minute additional time block will apply, unless otherwise agreed in advance.
9. Booking Amendments & Accuracy of Information
Any changes to a confirmed booking should be advised as early as possible. Amendments requested within 24 hours of scheduled travel are subject to availability and may incur additional charges.
MyDriverNoosa is not responsible for errors or omissions in booking details supplied by the customer. Guests are encouraged to carefully review all booking information at the time of confirmation.
10. Cancellations & No-Shows
We understand that travel plans can change. To ensure fairness and availability for all guests, the following cancellation policy applies:
- More than 48–72 hours’ notice: full refund
- Between 48–24 hours’ notice: 50% of the total fare
- Less than 24 hours’ notice: 100% of the total fare
- No-show: 100% of the total fare
A no-show occurs when a passenger is not present at the agreed pickup time and location without prior notice. Any card processing fees charged by third parties may be deducted from refunded amounts.
11. Delays, Disruptions & External Factors
While every effort is made to provide punctual and reliable service, MyDriverNoosa is not responsible for delays or disruptions caused by circumstances beyond our control, including traffic incidents, road closures, weather conditions, or flight delays.
Guests are responsible for promptly notifying MyDriverNoosa of any delays such as extended customs clearance or delayed baggage collection. Failure to do so may result in the booking being treated as a no-show.
Where required, MyDriverNoosa may engage trusted third-party transport providers to ensure service continuity.
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12. Service Continuity
In the rare event that your booked chauffeur becomes unavailable due to unforeseen circumstances, MyDriverNoosa reserves the right to provide a replacement professional chauffeur to ensure your transfer proceeds as scheduled.
Should a suitable replacement not be available, a full refund will be issued promptly.
Our priority is always to ensure a smooth, reliable and stress-free experience for our guests.
13. Child Seats & Legal Compliance
Passengers are solely responsible for complying with Queensland child restraint laws. MyDriverNoosa does not supply, install, or store child or baby seats.
Guests may bring and install their own approved child restraints (AS/NZS 1754), however MyDriverNoosa cannot store seats after the journey has concluded.
14. Vehicle Care, Food & Conduct
To maintain a clean and comfortable environment:
- Consumption of food or beverages (other than bottled water) is not permitted
- Smoking is prohibited by law in all vehicles
Guests may be charged for cleaning, damage, or repairs resulting from excessive mess or inappropriate conduct.
15. Luggage & Personal Belongings
Drivers are happy to assist with luggage; however, MyDriverNoosa accepts no responsibility for loss or damage to personal items left in the vehicle.
Each passenger is permitted one suitcase and one personal item unless otherwise agreed in advance. Additional luggage requirements should be advised at the time of booking.
If lost property is recovered, a delivery fee may apply for its return.
16. Acceptance of Terms
By proceeding with a booking, guests confirm acceptance of these Terms & Conditions.
For any questions or booking updates:
Call or Text: 0425 133 185
Email: bookings@mydrivernoosa.com.au
Thank you for choosing MyDriverNoosa. We look forward to providing you with a smooth, comfortable, and refined journey.
