Terms and Conditions

Your booking is subject to the terms and conditions stated below.

By confirming your Booking, you accept that these terms & conditions will apply.

• All prices are in Australian dollars and inclusive of GST

• After Hours & Queensland Public Holiday Surcharge

  A surcharge applies to all airport transfers commencing between 7:00pm and 7:00am:

  • $30 per transfer for Sunshine Coast Airport routes & Sunshine Coast region

  • $60 per transfer for Brisbane Airport or long-distance transfers (e.g., Noosa–Brisbane)

  The above surcharge also applies to transfers scheduled on Queensland public holidays

  After-hours surcharges are applied per transfer occurring outside of standard hours.

• Easter, Xmas and New Year Surcharge Policy

  To provide exceptional service during the busiest times of the year, a surcharge for transfers scheduled in Easter, Christmas and New Year periods to ensure our team is fairly compensated while maintaining our commitment to luxury service and reliability.

  Please note that our surcharge fees during the Easter, Christmas and New Year holiday periods are in addition to any applicable after-hours fees as per above.

  Surcharge Window:
  The surcharge will apply to all bookings scheduled within the following timeframes each year:

  • Christmas Period: From 5:00pm on 24th December to 5:00am on 27th December

  • New Year Period: From 5:00pm on 31st December to 5:00am on 2nd January

  •  Easter Period: From Good Friday through to Easter Monday (inclusive)

          Surcharge Amounts:

         $80 per transfer for Sunshine Coast Airport routes

         $120 per transfer for Brisbane Airport and long-distance transfers

Booking & Payment Policy

• Payment: All reservations must be fully prepaid in advance. We accept Credit Card, PayID, Direct Deposit, and Cash.

• Booking Confirmation: Please book in advance via email or through our website. Your booking will be confirmed by email or SMS once accepted.

• PayID/Direct Deposit: If you pay by PayID or Direct Deposit, please email your payment receipt to bookings@mydrivernoosa.com.au.

• Confirmation Required: Bookings are only valid once you have received written confirmation from us (email or SMS).

• No Confirmation Received? If you do not receive a confirmation within 24 hours of booking, please contact us immediately. Only confirmed bookings are valid.

Booking Details & Changes Policy

• Booking Schedule: Your confirmed booking will be scheduled based on the information you provide at the time of booking, including pickup date, time, and number of passengers.

• Amendments: Any changes requested within 24 hours of your scheduled travel are strictly subject to availability and may incur additional charges.

• Accuracy of Information: MyDriverNoosa is not responsible for any errors or omissions in the booking details supplied by the customer. Please double-check your information before submitting your booking.

• Payment Requirement: Full payment is required at the time of booking to secure your reservation.

Payment Methods & Fees

We offer a range of convenient payment options:

• All major credit cards with no additional fees or surcharges.

• PayID, Direct Deposit, or Cash –

Please note: Full payment is required at the time of booking to secure your reservation.

Complimentary Waiting Time & Waiting Charges

To ensure a smooth, stress-free experience, MyDriverNoosa offers generous complimentary waiting times with charges only incurred if these allowances are exceeded.

Hotel / Private Address Pickups

• First 10 minutes included free of charge

• After 10 minutes, a $25 fee (incl. GST) applies per 15-minute increment

International Airport Terminals

• First 60 minutes from actual flight landing are complimentary

• After 60 minutes, a $25 fee (incl. GST) applies per 15-minute increment

Domestic Airport Terminals

• First 30 minutes from actual flight landing are complimentary

• After 30 minutes, a $25 fee (incl. GST) applies per 15-minute increment

Important Information

• Flight Delays: We monitor all arriving flights in real time. If your flight is delayed, no waiting fees will apply.

• Additional Stops: If you request extra stops (e.g. Coles, Dan Murphy, etc.) during your transfer, a $25 fee (incl. GST) applies per 15-minute increment.

• Payment: Any applicable waiting charges will be automatically processed with your original payment method.

Enjoy peace of mind knowing our complimentary wait times are designed with your comfort and convenience in mind.

Cancellation & Modification Policy

We understand that travel plans can change, and we’re here to help you manage your booking with ease. Please review the guidelines below:

How to Cancel or Modify a Booking

• All cancellations or changes must be submitted via email or SMS and must include your full name, booking date, and scheduled pickup time.

• To ensure we’ve received your request, please follow up with a phone call to confirm your cancellation or modification.

This process helps us manage your booking accurately and provide the best possible service.

Cancellation Fees

Amendments to Confirmed Bookings

• We will always do our best to accommodate any requests to change confirmed bookings; however, availability cannot be guaranteed—especially for last-minute changes.
• All modifications are strictly subject to availability and may incur additional fees.

Minimum Cancellation Notice Period

To avoid cancellation fees, the following minimum notice periods apply:

• Private Transfers:  48–72 hours

• Airport Transfers: 48–72 hours

• Chauffeur Drives:  48–72 hours

Disruptions or Delays

At MyDriverNoosa, we are committed to delivering seamless and reliable service. However, certain situations may arise that are beyond our control. Please review the following information regarding potential disruptions and delays:

Passenger Responsibility

If you encounter any delays or disruptions—such as delayed baggage, extended customs clearance, or changes to your flight—it is your responsibility to promptly notify MyDriverNoosa. Failure to do so may result in no-show or non-arrival charges, applied in accordance with our cancellation policy.

Itinerary Adjustments

To maintain service continuity, MyDriverNoosa reserves the right to amend or adjust your itinerary if necessary. Please note that no refunds will be provided for missed connections resulting from delays or disruptions outside our control.

Liability for Unforeseen Circumstances

We are not responsible for delays or disruptions caused by unforeseen circumstances, including but not limited to:

• Traffic delays

• Vehicle breakdowns

• Flight delays

• Road closures

We strongly recommend arranging travel insurance to help minimise inconvenience or any potential financial loss.

Third-Party Assistance

When necessary, MyDriverNoosa may engage other reputable transportation providers to assist with your transfer. Likewise, we may support other trusted providers where required to ensure service reliability.

Food, Beverage & Smoking Policy

To ensure a clean and comfortable journey for every passenger:

• Food and Beverage: Consumption of food or beverages (other than bottled water) is strictly prohibited inside our vehicles.

• Smoking: Smoking is not permitted by law in any of our vehicles.

We appreciate your cooperation in helping us maintain a pristine environment for all guests.

Luggage Policy

At MyDriverNoosa, we strive to make your journey smooth and comfortable. Please review our luggage guidelines below:

• Our drivers are happy to assist with loading and unloading your luggage; however, MyDriverNoosa accepts no responsibility for any damage to or loss of personal belongings left in the vehicle.

• Each passenger is permitted to bring:

  • One suitcase

  • One personal item (e.g., handbag, laptop bag, or small backpack)

• If you require additional luggage space, please notify us in advance so we can accommodate your needs.

• Lost Items: If personal belongings are left behind and found, MyDriverNoosa can arrange their return. Please note, a delivery fee may apply for returning lost items.

Thank You for Choosing MyDriverNoosa

We appreciate your booking and look forward to providing you with a smooth, comfortable journey.

For any questions or to update your reservation:
Call or Text: 0425 133 185
Email: bookings@mydrivernoosa.com.au

Safe travels, and we’ll see you soon!