FAQ

Sunshine Coast Airport (MCY) is about 30 minutes from Noosa. We usually pick you up 2 hours before your flight, giving you around 1.5 hours to relax and get through check-in and security.

Brisbane Airport (BNE), both international and domestic, is roughly 1.5 hours from Noosa. For international flights, we recommend a pickup 4.5 hours before departure, and for domestic flights, about 3.5 hours prior. This allows 3 hours at the terminal for international and 2 hours for domestic flights. Keep in mind that check-in desks open 3 hours before international flights and 2 hours before domestic flights.

We’re happy to adjust pickup times based on your needs. Just be aware that peak hour traffic around Brisbane can add 30 to 40 minutes to your journey.

Our goal is to get you to the airport early so you can relax, rather than be stressed sitting in traffic.

We will ask for your flight number at the time of booking and will track flight arrival times. Where possible we will adjust your driver’s arrival at the airport accordingly to avoid unnecessary waiting times.

MyDriverNoosa guarantees on-time arrivals for every airport transfer by closely monitoring your flight or travel schedule, ensuring your booking runs smoothly from start to finish. Unlike taxis and rideshare services, you won’t face last-minute cancellations, unexpected delays, or uncertain wait times.

Absolutely—your privacy and confidentiality are fundamental priorities for MyDriverNoosa. Our professional chauffeurs are trained to provide discreet, respectful service at all times, ensuring your personal and business matters remain confidential throughout your journey.

With MyDriverNoosa., you can trust that your comfort, security, and privacy are always safeguarded, making every transfer a secure and relaxed experience.

Getting a quote is quick and easy. Simply visit the Contact Us page on the MyDriverNoosa website and fill out the required details in the General Enquiries section. Include your transfer requirements, travel dates, and any special requests to receive a tailored quote.

Prefer texting? You can also send your enquiry via SMS to 0425 133 185 for a fast and personalized response.

Yes, MyDriverNoosa offers early morning and late-night airport transfer services and operates 24/7. Please note that an after-hours surcharge is applied for bookings with pick-up or drop-off times between 7:00 PM and 7:00 AM:

• $30 surcharge for Sunshine Coast Airport transfers

• $60 surcharge for Brisbane Airport and Brisbane City transfers

This surcharge ensures our drivers remain available to provide reliable service at any hour for your journey.

After-hours surcharges are applied per transfer occurring outside of standard hours.

Please note that we do not supply children’s car seats or baby seats in our vehicles so these cannot be requested or provided by our drivers. However, if you have your own car seat, we are happy for you to install them for the journey, but we cannot store them after your journey is completed.

Please see Child restraints | Transport and motoring | Queensland Government for more information

All prices listed on mydrivernoosa.com.au website are all-inclusive for your peace of mind. When you book with us, your fare covers everything—no unexpected extras or hidden fees.

Our prices include:

• Flight Tracking – We monitor your flight in real time to adjust for any delays.

• All Tolls & Airport Parking Fees – No hidden costs, everything is included.

• Meet & Greet Service – Your driver will meet you at the airport terminal or your chosen pickup point with a personalised sign.

• Luggage Assistance – We’ll help with your bags for a smooth start to your journey.

• Complimentary Waiting Time – Up to 60 minutes for airport pickups, so there’s no rush.

• Fixed Rates – Transparent pricing with no surge charges.

• Onboard Wi‑Fi & Refreshments – Stay connected and refreshed on the road.

• Clean, Sanitised Vehicles – Maintained to the highest hygiene and comfort standards.

We guarantee:

• No hidden fees—what you see is exactly what you pay

• No surge pricing, unlike some rideshare services

• No additional waiting time charges beyond what’s stated upfront

• No surprises at checkout or after your trip

Choose MyDriverNoosa for a transparent, reliable, premium private transfer experience between Noosa, Sunshine Coast Airport (MCY), Brisbane Airport (BNE), and beyond.

Yes, in addition to premium airport transfers between Noosa, Sunshine Coast Airport (MCY), and Brisbane Airport (BNE), MyDriverNoosa offers a variety of other transfer services. These include:

• Private point-to-point transfers anywhere within Sunshine Coast and surrounding areas.

• Corporate and executive chauffeur services tailored to business travellers.

• Transfers to and from Brisbane Cruise Terminals.

• Hourly chauffeured services and personalized transportation for events or special occasions. We require a minimum booking of 2 consecutive hours for these services.

We aim to provide flexible, professional, and comfortable transport solutions beyond just airport transfers. Please contact us with your specific transfer needs, and we will be happy to arrange a tailored service for you.

You can leave feedback for MyDriverNoosa in several simple ways:

• Via Our Website: Visit the Contact Us page on the MyDriverNoosa website and use the general enquiries form to share your comments, suggestions, or compliments.

• By Email: Reply to your booking confirmation email

• Google Reviews: You’re welcome to leave a public review on Google —this helps others learn about your experience.

• By SMS: If you prefer, you can text the contact number provided in your booking confirmation to share your feedback with the team directly.

All feedback—positive or constructive—is appreciated and helps MyDriverNoosa continue delivering outstanding service.

Yes, it is generally required to provide a mobile number when making a booking with MyDriverNoosa. This is important for confirmation, coordination, and communication on the day of the transfer.

Providing your mobile number allows us to:

• Confirm your booking details

• Send reminder texts before your pickup

• Coordinate with you on arrival or any flight changes

• Reach you promptly for smooth pickup and service

Tipping drivers in Australia is generally not mandatory, and gratuities are typically not included in the transfer price. However, if you feel the service was exceptional, offering a tip as a gesture of appreciation is always welcome. Many businesses, including MyDriverNoosa, encourage customers to “let your conscience be your guide” when it comes to tipping.

Your credit card will be charged at the time you make your booking. If there are any additional charges—such as waiting time, extra stops, or changes to your journey—these will be processed and charged to your card shortly after your transfer is completed.

• Alternative payment options:
  You can pay by PayID or direct debit
  Cash payments are also accepted upon transfer; however, a valid credit card is still required to secure your booking for security reasons. No charge will be made to your card if you choose to pay by cash.

This ensures your booking is secured while giving you flexible payment options. If you have any questions or special requests regarding payment, feel free to let us know when you book.

A private transfer is a dedicated vehicle reserved exclusively for you and your party. Upon your arrival, a professional chauffeur will meet you inside the airport terminal with a personalized sign (Meet and Greet) and assist with your luggage. The vehicle will then take you directly to your hotel, residence, or chosen destination without any stops along the way, providing a comfortable, efficient, and stress-free journey.

This service ensures privacy, convenience, and punctuality, setting it apart from shared shuttles, taxis, or rideshare options.

Once you book, we’ll send you a confirmation text with all the pick-up instructions. Our service includes a meet and greet for your convenience. We assist with your luggage and escort you to the vehicle for a smooth departure.

• Brisbane International Terminal (BNE): Your MyDriverNoosa chauffeur will meet you 40 minutes after your flight’s scheduled arrival between the Customs exit doors and The Coffee Club inside the Arrival Hall. We will display your name on our mobile phone to help you identify us and will also contact you directly by phone.

• Brisbane Domestic Terminal (BNE): Your MyDriverNoosa chauffeur will meet you 15 minutes after your flight’s scheduled arrival at the luggage carousel assigned to your flight inside the Arrival Hall. We will display your name on our mobile phone to help you identify us and will also contact you directly by phone.

• Sunshine Coast Airport (MCY): Your MyDriverNoosa chauffeur will meet you 15 minutes after your flight’s scheduled arrival at the luggage carousel area inside the Arrival Hall. We will display your name on our mobile phone to help you identify us and will also contact you directly by phone.

This process ensures MyDriverNoosa will be waiting for you at a convenient and easy-to-find location, with timely coordination based on your flight schedule.

Safe travels and see you soon!

Travel insurance can cover unexpected events such as trip cancellations, lost luggage, medical emergencies, or delays—which can be costly and stressful without coverage.

If you’re booking airport transfer services or traveling from the Sunshine Coast or Brisbane, travel insurance offers additional peace of mind in case your plans change at the last minute or unforeseen issues arise during your journey. Many travelers value this extra protection, particularly when traveling interstate or internationally.

Ultimately, whether you need travel insurance depends on your personal circumstances, the value of your trip, and your comfort level with risk.

Absolutely. We are more than happy to provide additional stops or pickups during your transfer. There is a charge of $25 per 15-minute increment for each stop. Your driver can take you to convenient locations such as the nearest supermarket or bottle shop on the way to your hotel, Airbnb, or resort.

To arrange this, simply let us know about your requested stops in the “Special Request” section when booking online, and we’ll ensure your itinerary is tailored to your needs.

You need to provide your flight number at the time of booking because it allows the service to track your flight’s actual status. This way, the driver can adjust the pickup time as needed to be ready and waiting for you as soon as you arrive. This ensures a smooth, timely meet-and-greet and minimizes waiting or missed connections. It helps coordinate your transfer efficiently, especially if your flight is early, delayed, or lands ahead of schedule.

MyDriverNoosa offers the following complimentary waiting times:

• At International arrivals: up to 60 minutes waiting time free of charge.

• At Domestic arrivals: up to 30 minutes waiting time free of charge.

• At non-airport pick-ups (e.g., hotels, homes): up to 10 minutes waiting time free of charge.

If you do not respond to MyDriverNoosa’s contact attempts within these waiting periods, the driver may leave, and the transfer will be considered completed.

Additional waiting charges are applied as follows:

• $25 AUD (including GST) per 15-minute increment after the first hour at International arrivals.

• $25 AUD per 15-minute increment after 30 minutes at Domestic arrivals.

• $25 AUD per 15-minute increment after 10 minutes at non-airport pick-ups.

When passengers arrive on different flights, the waiting time starts from the arrival of the first flight.

Also note, any impromptu stops during the transfer (for example, supermarket or bottle shop runs) incur a $25 charge per 15-minute increment.

This policy ensures fairness in managing driver time while offering a generous initial waiting period for guests at various pick-up scenarios.

If you lose your luggage, please call our phone number (provided in your confirmation email) as soon as you discover the issue.

• At the International airport, you have up to 1 hour of complimentary waiting time from your flight’s landing.

• At the Domestic airport, you have 30 minutes of complimentary waiting time.

If you need more time after these free waiting periods (to deal with baggage claim or airline assistance), MyDriverNoosa will wait, but a charge of $25 AUD (including GST) per 15-minute increment applies after the initial free waiting period. This helps ensure your driver remains available, while compensating for additional time spent waiting.

Let us know as early as possible about your situation so we can assist and adjust your pickup as smoothly as possible.

You should book your transfer with MyDriverNoosa up to 48 hours in advance. Since availability can change daily, it is best to make your booking as soon as your travel dates and times are confirmed to secure your desired service and ensure smooth scheduling. This approach helps avoid last-minute issues and guarantees your transfer is arranged for your specific needs.

If your flight is cancelled, please contact us immediately via WhatsApp or SMS at +61 425 133 185, or by email at hello@mydrivernoosa.com.au. Provide your updated flight details as soon as possible so we can adjust your transfer accordingly.

We understand that cancellations and weather disruptions happen, and we make every effort to accommodate changes to your booking to ensure a seamless pickup when you arrive. Your comfort and timely transfer remain our priority.

If you miss your flight, MyDriverNoosa’s booking policy is that the transfer booking will be cancelled with no compensation. Therefore, it is strongly suggested that you take out travel insurance to cover unexpected changes such as missing a flight. This approach helps protect you financially in case your travel plans change suddenly and you cannot use the pre-booked transfer service.

Travel insurance typically covers issues like missed flights, cancellations, or delays, which means you could recover costs or avoid losses related to prepaid transfer bookings.

No, you will not be charged extra if your flight is delayed. MyDriverNoosa actively tracks flights in real time and will ensure your driver is waiting for you when your flight lands, so no waiting fees apply due to flight delays within the complimentary waiting time (60 minutes at international airports, 30 minutes at domestic airports). However, please notify them promptly if your flight number changes so they can monitor the correct flight. This helps ensure smooth coordination and avoids any unnecessary charges related to no-shows or missed communication

We’re sorry to see you cancel but understand plans can change. Our cancellation and refund policy is designed to be fair and transparent:

• Cancel 48 to 72 hours before your scheduled transfer: You will receive a full 100% refund (a time-travelling money-back guarantee!).

• Cancel 24 to 48 hours before your scheduled transfer: A 50% cancellation fee will apply.

• Cancel within 24 hours of the scheduled transfer time: A 100% cancellation fee applies, meaning no refund.

Please note that any credit card processing fees charged by the payment provider when processing your refund will be deducted from the refund amount.

If you need to cancel, please notify us as soon as possible so we can assist you promptly.

MyDriverNoosa provides premium private transfers to and from the following areas:

• Noosa and surrounding suburbs

• Sunshine Coast Airport (MCY)

• Brisbane Domestic & International Airport (BNE)

• Brisbane City

• Brisbane Cruise Terminals

• Popular local attractions such as Australia Zoo, Eumundi Markets, and The Spirit House Restaurant

Whether you need a direct transfer to the airport, a comfortable journey to Brisbane City, a cruise connection, or transport to local destinations and attractions on the Sunshine Coast, MyDriverNoosa offers reliable, door-to-door service tailored to your needs. If you have a specific destination in mind, simply ask—we are happy to accommodate custom transfers beyond these core areas.